How HCLA Ensures Legal Housing Standards

How HCLA Works – Fast, Professional Legal Support for Tenants

At HCLA, we understand that living in substandard social housing can be stressful, frustrating, and even dangerous. That’s why we’ve developed a streamlined, results-focused process to investigate issues, enforce tenants’ rights under Awaab’s Law, and secure repairs and compensation as quickly as possible.

Initial Enquiry & Free Assessment
Every case starts with a simple enquiry. Our team collects the key details about your housing situation, including the type of issue (damp, mould, excessive cold/heat, or other hazards) and the impact on your health or living conditions. We provide immediate advice within 24–48 hours, explaining your rights and the options available under Awaab’s Law.
Thorough Investigation & Evidence Gathering
Once you engage HCLA, our team conducts a detailed investigation of your home. This includes photographic documentation, inspection reports, and a review of communications with your landlord or council. We carefully assess the severity of hazards and their impact on your health and wellbeing. This meticulous evidence-gathering is what allows us to build a strong, fast-moving legal case.
Legal Strategy & No Win, No Fee Agreement
We operate on a no win, no fee basis, ensuring that all tenants have access to justice without financial risk. Our solicitors prepare a clear, strategic legal plan tailored to your situation. This plan prioritises rapid resolution, targeting repairs and compensation simultaneously.
Engaging Councils & Social Landlords
Using the evidence we collect, HCLA formally engages the council or housing provider to demand urgent action. Often, the threat of legal action, backed by robust documentation, encourages landlords to comply immediately, significantly reducing the time it takes to get repairs underway.
Court Action & Rapid Compensation
When necessary, we take negligent landlords or councils to court. Our thorough preparation and evidence-backed approach accelerates proceedings, enabling us to secure compensation and mandate repairs within 5–10 days in most cases. Our team handles all court filings, negotiations, and follow-ups, ensuring clients experience minimal stress and maximum results.
Ongoing Support & Future Protection
Even after repairs and compensation are delivered, HCLA continues to monitor outcomes, ensuring landlords meet their obligations and housing standards are maintained. Our guidance also helps tenants understand how to protect themselves from future hazards.